Frequently Asked Questions
What kind of installation does the machine require?
None, the machine needs only to be plugged and set up through the instructions on the touchscreen. No special installation or connection to water pipes is required.
The machine is designed to work as a closed system. You first fill out the tap water jar manually and reinsert it in the machine. You choose your drink by pressing a button and the water circulates from the tap water jar, through the filters, past the remineralisation and flavour areas and into the clean water jar. The water which gets rejected in the reverse osmosis membrane gets recirculated back to the tap water jar, so no drain connection is necessary.
Will TheWell work with the water in my home?
Our machine has been designed and optimised to be used with communal drinking tap water. Therefore, if your home is connected to communal drinking water sources, then TheWell is ideally suited for it. If your home is not connected to communal water sources (e.g.: you have a well), the suitability of TheWell for your home would depend on the quality of the source water. If it is of reasonable enough quality, then TheWell will work normally; however, if the water is of very poor quality it could affect the lifespan of both the filters and the machine itself, in which case we would not recommend its use. If your water does not come from communal sources, we would recommend that you test it first and share the results with us. In this case, we would tell you what to test for, and advise you on whether we believe TheWell would be a suitable option for you or not.
How do I clean the machine?
The machine will run a daily automatic rinsing program, which ensures that all internal parts remain clean. As for the external parts of the machine, the water jars can be washed in the dishwasher at programs with temperatures of 80°C or lower (WARNING: do not use programs with temperatures above 80°C as this could affect the jars’ functionalities), and the exterior of the machine can be cleaned with a damp cloth (including the spout).
After some time of use, a descaling program will need to be run; TheWell will let you know when it’s time by displaying a “low flow rate” message on the screen. Please use citric acid as the descaling agent and follow the machine’s instructions.
Are the descaling cartridges (SDC) to be used for one descaling only?
No, they are suitable for the entire life of the device. Please note that the descaling cartridges do not contain any descaling agents; we recommend using citric acid to descale the machine.
I see limescale build-up on the bottom of the tap water jar, how can I clean it?
Please remove the jar from the machine, use a soft descaling detergent with a sponge, then rinse it with tap-water. Repeat the procedure unit the lime-scale is completely gone. If there is a lot of build-up, you can first fill the jar with a mix of water and citric acid (2% concentration; e.g.: 20g of citric acid in 980ml of water) and leave it soaking for some time, then proceed with cleaning as described previously.
Why does TheWell ask me to empty the tap water jar before refilling it?
TheWell works as a closed system. This means that the water which gets rejected by the reverse osmosis membrane gets recirculated back to the tap water jar. This not only avoids the need for a connection to a drain, but also reduces the amount of water discarded in the process.
However, the water which gets redirected to the tap water jar carries with it all the particles that were filtered out by the reverse osmosis membrane. This means that the lower the water level in the tap water jar, the dirtier the water is (i.e.: contains a much higher concentration of filtered out particles). In order to preserve the filters and ensure they can reach their expected lifespan, TheWell will eventually ask you to discard the dirty water and refill the jar with new tap water.
Why does TheWell add back minerals to the filtered water?
Reverse Osmosis is the most effective way to filter particles out of water: a reverse osmosis membrane has pores so small that only water molecules can go through. This means that the good particles in water (salts and minerals) get removed from it along with the bad ones. Since truly pure water does not taste good, and is unsafe to drink in large quantities, TheWell adds back a healthy mix of minerals for great taste.
Can I use the machine without minerals and flavors?
TheWell can be used without flavors, but not without minerals to ensure you obtain best quality water, delicious and healthy.
Indeed as reverse osmosis filtration removes even smallest particules, including minerals, it leaves the water so pure that it’s not good. So the LANG machine only works with our high quality minerals to deliver pure and mineral-rich water.
How long do LANGWATER and LANGWATER+ packs last?
On standard settings, one set of LANGWATER minerals (A + B) will produce approximately 250 liters of mineralized water, and one pack of LANGWATER+ flavors will produce approximately around 50 liters of infused water. The shelf life of LANGPAKs is approximately 1 year for LANGWATER+ and 2 years for LANGWATER. This lifespan is not reduced once the packs are used/opened, since they are designed to remain airtight when not in use.
Why are LANG minerals and flavors in liquid form?
We experimented several methods like passing water through mineral stones or filters – which was not effective, as natural mineral absorption takes years. We tested as well stirring powdered minerals but it proved impractical and resulted in inconsistent taste as minerals requires such precise dosing. Therefore, we developed our LANGPAK system to deliver a precise dose of natural liquid minerals right after filtration, ensuring consistently pure, great-tasting mineralized water in every serving.
So by using liquid concentrates instead of powders, we can instantly prepare your water or drink, since liquids mix instantly with water without the need to mix or wait for solids to dissolve. Additionally, we can dose the minerals and flavors precisely to ensure consistency of taste, without the need for single use capsules or containers. Finally, liquids retain flavor much better than powders do.
Can I adjust the mineral concentration?
Yes, TheWell allows the user to increase or decrease the minerals concentration level, to match each user’s preferences. To adjust the mineral intensity, go to Menu > Customize > Mineral intensity . Please note that the mineral intensity can only be adjusted in % up and down and as a group, not individually for each component. Additionally, it is not possible for the water to be completely mineral-free. It would be un-healthy and negatively affect the taste.
Can I adjust the flavor of my flavored water ?
TheWell allows the user to increase or decrease the concentration level of the flavors to match each user’s preferences. To adjust the flavor intensity, go to Menu > Customize > Flavor intensity
Please note that increasing the concentration level from the Normal setting implies fewer servings of LANGWATER+.
Can I change flavors after every serving?
Yes. Both the machine and the packs are designed to allow you to change flavour packs any time – even after every serving if that’s your choice. The packs will keep the contents airtight even after being used and the machine will keep track of the servings left in each pack, even if swapped.